Who Benefits From Field Audits?

We often discuss how web and mobile field audits drive sales, increase customer satisfaction and mitigate risks in multi-unit retail.  But how exactly will field audits benefit you?  Here are some of the benefits you might expect from field audits, grouped by role.

Head Office

• Lower total cost of ownership than Excel™ and paper-based visits
• Increase same-store sales 1%
• Increase in-store merchandising ROI
• Protect the health & safety of your customers and employees
• Increase customer satisfaction

Regional Vice-Presidents and Directors

• Track and measure in-store execution…in real time!
• Track the performance of programs, regions, stores and individuals
• Complete oversight and collaborative workflow involving the district manager and store owner
• Real-time web and mobile-based task management.  Get it done and see it through completion!

District and Regional Managers

• Simplified, time-saving data-entry on any device (smart phone, laptop and tablet)
• Around-the-clock access to historical performance data, at any of your stores, anywhere, on any device.  View repeat unacceptables,  trends and store-to-district comparisons.
• Utilize performance data to inform, engage and advise franchisees on driving their business and the brand forward
• No more paper, reduced emails, fewer follow-up phone calls! Free up your time to do what you do best: help the stores!

Franchisees and Managers

• Around-the-clock access to historical performance data anywhere, on any device
• Easy-to-use reports showing historical best and worst performing areas, trends and notes from all prior visits

Customers

• Consistent execution of service, merchandising and health & safety standards improve the customer experience, reduce customer complaints and improve same-store sales.
• Customers have a way of thanking stores that are well run…they come back!