Improving Accessibility: How Retailers Can Improve Online and Offline Access for Customers

A grocer was cited for failing to keep an accessible checkout lane open. A coffee shop was fined for not maintaining clear space on the transaction counter. A restaurant, bar and antique shop, all were cited for refusing to allow a service animal inside. Those are just a handful of retail locations that recently settled … Continue reading Improving Accessibility: How Retailers Can Improve Online and Offline Access for Customers

How to Be a Better Retail District Manager

Retail district store managers have a ton of responsibility — and they play a valuable role in the business’s overall success. A good district manager oversees the operations of all stores within a given district or area, and they need to be able to juggle everything from staff development, compliance, and sales to customer satisfaction, … Continue reading How to Be a Better Retail District Manager

Franchising in Retail: 7 Ways HQ Can Support Franchisees

Franchising is a great way to expand your brand and make a bigger geographical footprint. Take note: there's more to building a successful franchise business than simply handing out a few brand guidelines and letting your franchisees run with it.  The most successful franchises go the extra mile.  Often, franchisees are new to the industry … Continue reading Franchising in Retail: 7 Ways HQ Can Support Franchisees

How Retailers Boost the Customer Experience Through Building Community

Today, some of the best shopping inspirations come from an unexpected source: the heart and soul of your customers. And few places spark that inspiration better than community. If you want to show your retail audience that you understand them, that you care about their values—if you want them to spend their money and time … Continue reading How Retailers Boost the Customer Experience Through Building Community

How Retailers are Responding to Sustainability (With Examples to Inspire You)

There are a lot of trends when it comes to retail, and a few years ago the word “sustainability” was probably considered to be a passing phase. But that’s no longer the case. Customers care about the impact that their purchases have on the planet, and retailers are finding out that sustainability isn’t a trend … Continue reading How Retailers are Responding to Sustainability (With Examples to Inspire You)

5 Ways Chatbots Can Enhance Customer Experience and Increase Sales in Retail

The business of retail is complex, yet for customers, it should be just the opposite. Because of this, enhancing consumer experiences must be considered from every angle in which customers engage. This includes in physical stores, via traditional e-commerce websites, during online marketplace browsing, throughout social media experiences and even as customers navigate any other … Continue reading 5 Ways Chatbots Can Enhance Customer Experience and Increase Sales in Retail

Security Tips for Retailers

Just because one retailer may be smaller than another, that does not mean they have any less responsibility regarding their security. Whether it be from a break-in or a cyber-attack, most retailers will experience some form of a security breach. Regardless of the method the breach might take, the effect may be devastating. With retailers … Continue reading Security Tips for Retailers

How to Establish Security Measures and Procedures for Your Retail Stores in 6 Steps

In retail, even the slightest lapse in safety and security can spell disaster. Theft, fraud, and data breaches can put a sizeable dent on your bottom line… and reputation. Industry data shows that security issues in retail aren’t slowing down. The NRF's latest retail security survey found that overall shrink in retail is trending up. … Continue reading How to Establish Security Measures and Procedures for Your Retail Stores in 6 Steps

Accessibility Checklist for Retailers

To assist multi-unit retailers starting or improving their retail audit program, Compliant IA regularly publishes how-to guides, best practices, and checklists. Use this sample checklist to create or update accessibility standards across your retail locations. This checklist comes from the ADA and is included here in case the information is moved or removed from their website. Store Exterior Are all … Continue reading Accessibility Checklist for Retailers