4 Strategies for Change Management in Retail

Implementing change within a retail organization is necessary. It helps the brand stay relevant in the eyes of customers and keeps operations running at peak efficiency. However, change can be hard. Not everyone likes it! Change means stepping into the unknown. It does not have to be this way. With the right workflow and the … Continue reading 4 Strategies for Change Management in Retail

What is a Smart Checklist?

A smart checklist has points, best-practice pictures, supporting files, conditionals and action plan recommendations. It allows company standards to be checked, deficiencies tracked, assigned and resolved. It guarantees programs and policies are deployed in full, in time, in every store. A smart checklist is typically built online with a Form Builder or in Excel and … Continue reading What is a Smart Checklist?

Top 10 KPIs That SMB Retailers Should Track — And How To Measure Them

When running a small business, there are no small decisions. You have to dig into the retail details and analytics that deliver the data behind every transaction and interaction that happens in your store. That’s where Key Performance Indicators (KPI) come in — numeric values that indicate whether your business is reaching its targets. They … Continue reading Top 10 KPIs That SMB Retailers Should Track — And How To Measure Them

10 Retail Apps, Tools, and Platforms That Take Your Stores to the Next Level

One of the best things about being a retailer today is having access to a multitude of tools, apps, and platforms that can make your work life more efficient. While merchants of the past relied heavily on manual admin, paperwork, and inefficient communication channels, modern retailers enjoy the benefits of speed, automation, and cloud-based systems. … Continue reading 10 Retail Apps, Tools, and Platforms That Take Your Stores to the Next Level

As a Manager, Are You Really That Important?

So you arrive early every day and stay late. Sometimes you work overnight. You do everything you are asked to do by your District Manager. Heck, you even check in on your team on your days off. You are working hard to succeed, and yet you still have come up short in sales and customer … Continue reading As a Manager, Are You Really That Important?

What is a Retail Audit?

A retail audit is a smart checklist. It is based on a form, has points, best-practice pictures, supporting files, conditional items, critical items and action plan recommendations. It allows standards to be checked, deficiencies tracked, assigned and resolved when district or sales managers visit stores. An audit allows head office to guarantee company standards, programs … Continue reading What is a Retail Audit?

Parking Contracts: The Good, The Bad and The Really Ugly

Choosing the right type of business relationship with a parking operator is even more important than choosing which operator should run your parking facility. Why? Because the terms, conditions, and expectations of the business arrangement (in the form of a management contract or lease agreement) are clearly set out in advance between the property owner … Continue reading Parking Contracts: The Good, The Bad and The Really Ugly

Keeping Customers Happy With The In-Store Experience

More than 1 billion shoppers find the products and services they need and want online today. It has become increasingly difficult to get customers into a physical store and even harder to keep them engaged long enough to make a purchase. The good news is, with the right techniques, you can improve the overall in-store … Continue reading Keeping Customers Happy With The In-Store Experience

7 Ways to Maximize Retail Staff Productivity

Retail productivity is a metric that every store owner or manager wants to maximize. After all, the more productive your stores are, the better it is for your bottom line. Many factors contribute to retail productivity — your selling space, fixtures, and products are key examples. But one factor that’s sometimes overlooked (and often under-invested … Continue reading 7 Ways to Maximize Retail Staff Productivity

Retail Audit Software: Should you Buy or Build?

Multi-unit retailers, consumer packaged goods manufacturers, and distributors are all struggling to accomplish more with less (fewer people, less budget, less time). Automation is widely considered the best way to make the most of limited resources, but how do you decide for yourself? We've compiled an updated guide to analyzing your buy vs. build dilemma. … Continue reading Retail Audit Software: Should you Buy or Build?