For convenience stores and restaurants, having customers answer nature’s call is an often neglected yet important part of the customer experience. A visit to your store’s washrooms can determine whether a customer ever returns to this store and will build (or damage) your credibility and the customer’s perception about hygiene, and the health and safety of food preparation. When Compliantia conducted a survey asking participants what they would do if a washroom lacked soap, was generally unsanitary or had a strong smell, 89% of respondents said they would take their business elsewhere!
Washrooms are a strong reflection of your brand and your standards. Are your stores’ washrooms representing your company’s standards? Are they encouraging customers to return to your stores? We want to help! Below, a list of criteria for checking your washrooms when visiting/auditing stores for compliance.
Methodology: This checklist was compiled from publicly available sources and moderated using industry research and our experience with the foodservice and c-store industries.
Notes to Compliantia users:
- Checklists can easily be imported into your Compliantia account using the Excel™ upload method. You may also add a point value, photos and attachments to each item.
- Item that are not applicable can be marked “n/a” during the visit. If so, they will not be counted towards the final score.
- Are the washroom’s door and handle clean and in good repair?
- Is the washroom’s interior clean upon first impression?
- Is the washroom free of any unpleasant odor?
- Is the washroom well lit?
- Are all light bulbs in the washroom functional?
- Is the garbage not overflowing?
- Is the current promotional signage displayed in the washroom?
- Is the washroom free of graffiti?
- Is the washroom free of vandalism?
- Do all stall doors close and lock properly?
- Is the paper towel dispenser at least half full?
- Is the electric hand dryer operational?
- Is the soap dispenser at least half full?
- Is the sink clean?
- Does the sink’s tap supply both hot and cold water?
- Are all the faucets free of leaks?
- Do all faucets flow properly and not spray water onto a patron or the counter?
- Is the mirror free of cracks and in good repair?
- Is toilet paper available in the dispenser next to the toilet?
- Are toilet seat covers available in the dispenser(s) behind the toilet?
- Is the toilet seat clean?
- Is the toilet seat in good repair? (no cracks, does not move when you sit, raises and lowers properly)
- Is the toilet bowl free of stains?
- Is there a bin next to the toilet to dispose of non-flushable materials?
- Does the toilet flush properly?
- Do the urinals flush properly?
- Do the urinals drain properly?
- Are the urinals free of stains?
- Are the urinals free of debris?
- Is there a deodorizing “puck” in each urinal?
Infant Change Table Area
- Does the infant change table raise and lower securely?
- Is the infant change table free of stains and cracks?
- Is the infant change table stable and in good order?
- Are liners available in the dispenser next to the change table?
Are you interested in implementing a retail audit program for your company but do not know where to start? Follow the steps in Retailers: Implement A Retail Audit Process In Five Steps.