How to Offer a Consistent Dining Experience Across Several Locations

In the food service and hospitality business, running a single-unit operation is hard enough, but managing several locations multiplies the challenges. Customers expect a dependable, consistent quality of food, service, and ambiance with each and every visit to each and every location.  You might be providing exceptional dining experiences at your flagship establishment, but that’s … Continue reading How to Offer a Consistent Dining Experience Across Several Locations

7 Ways to Create an Inviting Restaurant Atmosphere

Since the beginning of the pandemic, the restaurant industry has suffered the most losses, both in terms of sales and jobs. During the first 12 months alone, total sales were down $270 billion and over 8 million jobs were lost.  As restaurants continue to recover and resume operations, most operators believe it will take them … Continue reading 7 Ways to Create an Inviting Restaurant Atmosphere

Food Safety Checklist

Incorporating a food safety checklist into your health and safety program not only keeps you compliant and protects the brand from claims, lawsuits, and other headaches but also encourages staff to act appropriately. “The audit process itself becomes a driver for people to not only comply, but to actually have the right behaviors and be … Continue reading Food Safety Checklist

Staff meeting

Case Study: How a CPG used Field Software to Implement a Merchandising Conversion at 3,200 Restaurants

Problem: Merchandising CONVERSION at 3,200 locations In 2015 one of the world's largest consumer packaged goods company (henceforth referred to as "CPG") approached Compliant IA with a problem. They reached an agreement with a major quick service restaurant group (henceforth referred to as "QSR") to have their products listed at 3,200 restaurants. The CPG would … Continue reading Case Study: How a CPG used Field Software to Implement a Merchandising Conversion at 3,200 Restaurants

Great Sandwich. Lousy Washrooms.

I have a bone to pick with some of my favorite QSR brands. It’s not the menu. It’s not the service. It’s not the seating, the parking lot nor the drive-thru. Quick service restaurants have obviously poured money, systems and processes in key areas and it shows. But when nature calls, or when I want … Continue reading Great Sandwich. Lousy Washrooms.

Why do Quick Service Restaurants Need Retail Audits?

A retail audit system helps multi-unit retailers achieve store-level compliance with brand standards such as operations, service and merchandising standards. How can retail audits help Quick Service Restaurants (QSRs) and why do QSRs need retail audits? Here are 10 reasons why the QSR industry needs retail audits. Health and safety When preparing and serving food, … Continue reading Why do Quick Service Restaurants Need Retail Audits?