Conducting store inspections (also called retail audits, store visits, or store walks) should be on every retailer’s agenda to protect store operations. Why? Store inspections promote higher overall compliance with brand standards, shrink the gap between stores and head office, and improve customer experience by ensuring merchandising, service, and safety standards are executed consistently. So … Continue reading 4 Types of Inspections that Protect Store Operations
Retail audits, also called Store Visits or Store Inspections, drive higher compliance with brand standards at store level. They increase sales and profit margins, boost customer satisfaction and cut business risks. So what should you in your retail audit checklist? What you include in your retail audit checklist depends on the program you want to … Continue reading How to Build a Retail Audit Checklist
July 2019 Customer Survey Results • 95% of Compliant IA customers report improved health and safety. • 92% of Compliant IA customers report improved execution of merchandising programs. • 92% of Compliant IA customers report saving time on store visits. • 91% of Compliant IA customers report a reduction in business risks. • 89% of … Continue reading What is Compliant IA?
Running a retail store is complex, and it might be difficult to know just where to start when you’re smoothing out your processes. But making retail operations run more efficiently should be at the top of every retail executive's to-do list, and the tips below will get you on the path to streamlined success. 1. … Continue reading 8 Ways Retailers can Streamline Store Communication and Execution
Organizations, large and small, spend a lot of time thinking about leadership and team building. For the right reasons. Treat your employees well, coach and mentor them, and they will treat your customers well in return. Companies like Chick-Fil-A and Marriott International have cultures that focus on the well-being of employees and are known to have … Continue reading 5 Ways Creativity is Essential to Your Business
Everything that customers perceive when they walk into your store falls under the category of retail merchandising –– from the curb appeal of your window display to customers’ experience with your POS system at checkout. By merchandising products in the right way, you can keep traffic moving throughout your store, maximize inventory visibility, and turn … Continue reading 5 Retail Merchandising Mistakes that are Killing your Sales
You have a smartphone, maybe a smartwatch. Smart appliances are everywhere and so are smart homes. So why are you using a dumb checklist to visit your stores? What is a dumb checklist? A dumb checklist is usually a "home brewed" piecemeal solution. This solution takes various forms but usually consists of Excel spreadsheets, free … Continue reading Smart is the New Black
Your retail business is inherently complex. It has many moving parts and a multi-faceted cost structure. Cost of goods sold, labor costs, leasing fees, hydro costs...these costs are real and have a direct effect on a store's bottom line. Control your costs and if you sell a product for which there is demand in the … Continue reading The Value Proposition of Smart Checklists
Many customers come to Compliant IA from a home-brewed retail audit piecemeal solution. This solution takes various forms but usually consists of Excel spreadsheets, free "surveys" and email. Combining disparate band-aid solutions together creates a big mess that is disruptive, expensive, and entirely avoidable. So how do you know your retail audit solution is a … Continue reading Your Piecemeal Retail Audit Solution is a Mess!
Whether you are a district manager, regional, territory, sales or cluster manager, you regularly have to visit the stores you are responsible for. Here are three ways you and your organization can save money on collecting and actioning store visit data. Consolidate Visits From Multiple Departments The needs of the merchandising department, the operations department, … Continue reading 3 Ways to Save Money on Store Visits in 2020
A smart checklist has points, best-practice pictures, supporting files, conditionals and action plan recommendations. It allows company standards to be checked, deficiencies tracked, assigned and resolved. It guarantees programs and policies are deployed in full, in time, in every store. A smart checklist is typically built online with a Form Builder or in Excel and … Continue reading What is a Smart Checklist?
A retail audit is a smart checklist used to execute your operations programs and ensure merchandising standards are followed across all locations.
Multi-unit retailers, consumer packaged goods manufacturers, and distributors are all struggling to accomplish more with less (fewer people, less budget, less time). Automation is widely considered the best way to make the most of limited resources, but how do you decide for yourself? We've compiled an updated guide to analyzing your buy vs. build dilemma. … Continue reading Retail Audit and Store Communication Software: Should you Buy or Build?
This guide to retail audits is to help you create or update your operations, merchandising, loss prevention, and/or health and safety programs.
Here are three types of store audits you should conduct and how often should you do them to keep your stores operating in top condition.
Do you, the retailer, suffer from chronic pain? Organizational, operational and systemic pain? This pain hurts your sales, increases your costs and damages your brand. It hurts you financially, slows you down operationally, puts your business at risk. Do you need relief? Read on. Pain point #1: Relying on “theory”. Theory is what head office … Continue reading Relief for 4 Pain Points in Retail Operations
We couldn’t think of one reason why retailers, particularly franchise-based retailers, use (or ought to use) store audit software, we thought of ten. 1. Your customers and employees’ health and safety When serving customers, compliance with standards and regulations is not simply a matter of building a positive customer experience; your customers and employees’ health … Continue reading 10 Reasons Why Retailers Use Store Audit Software
Choosing a SAAS vendor can be stressful, In this post, we discuss how to choose a retail software vendor for your store inspections, in six steps.
Prevention Prevention is the store manager servicing the equipment to avoid unplanned failure. It is the kitchen staff storing egg-based products in the refrigerator and frequently washing hands. It is the franchisee communicating customer service standards and proper greetings to new hires. Reaction Reaction is the store manager making an emergency call to the repair technician … Continue reading Prevention vs. Reaction
Type "mobile data collection" in your favorite search engine and you will find a large number of vendors in this category. Unfortunately, data collection alone does not, and cannot, help retailers and consumer packaged goods companies. Why? Data collection is a means to an end, not an end in itself. Focusing on the means can … Continue reading In-store Data Collection vs. Retail Audit