Mobile-First does not mean Mobile-Only

Some retail audit apps only run on specific mobile devices.  They often run on iPhone™, iPad™ and Android™ but lack support for other mobile platforms such as Windows Phone™.  Some do not even support store PCs and district managers’ laptops running Microsoft Windows™ or Apple OS X™.  Why restrict options?  Isn't universal access and broad participation important … Continue reading Mobile-First does not mean Mobile-Only

Why your Store Checklist Needs to Work Online and Offline

Some retail audit and store execution apps only work online ("in real-time"). Others only work offline (the user synchronizes with a server at a chosen time). Both models have merits...so why chose one over the other?  Store execution and retail audit software must work online and offline, here is why: 1. A network or Wi-Fi signal … Continue reading Why your Store Checklist Needs to Work Online and Offline

Retail Audit Software Vendors

We care about the success of our customers.  Even the ones we haven't met yet. If you are in the market for retail audit software, you are probably shopping around, researching the category on search engines, and speaking with colleagues to get to know the vendors operating in this space. We want to make it … Continue reading Retail Audit Software Vendors

Excel and Email vs. Specialized Software

Most customers come to a retail audit vendor like Compliantia with an existing retail audit “system” developed in house.  It usually involves Excel™, email, more follow-up emails and phone calls and a large investment in human sweat equity for compiling and summarizing the data.  Anyone who has ever experienced the pain of collecting, distributing and … Continue reading Excel and Email vs. Specialized Software

7 Store Data Collection Scenarios

Let us look at several scenarios involving the collection and dissemination of store-based data. 1. Merchandising and service standards. A district manager visits her franchisees and uses her tablet or smartphone to run a quarterly audit on each store’s compliance with merchandising and service standards. 2. Work order forms. A store manager fills out a work … Continue reading 7 Store Data Collection Scenarios

10 Operational Failures That Hurt a Retailer’s Image and Sales

On this blog, we focus on retail best-practices and store execution. Our mission is to help retailers execute better as well as identify and correct issues that cause loss of goodwill and loss of revenue. A top 10 list of retail failures is relevant to the scope of our blog and our audience and we … Continue reading 10 Operational Failures That Hurt a Retailer’s Image and Sales

Conduct a Retail Audit in 10 Steps

The scope of this post is to discuss what happens before, during and after an audit for merchandising, service and/or loss-prevention in a store using retail audit software. Step 1: Schedule the audit Using your enterprise calendar or your Compliant IA built-in calendar, schedule the audit.  Some audits are announced to the store’s management. Announced - This … Continue reading Conduct a Retail Audit in 10 Steps

Merchandising Audits: Purpose, Scope and Methods

This article sheds some light on the purpose, scope and methods of conducting merchandising audits.  The intended audience is merchandisers, retail operations professionals, area sales professionals, consumer packaged goods manufacturers as well as wholesalers. Purpose and scope of merchandising audits Merchandising audits fall in two broad categories: 1. Shelf audits.  This category includes: Planogram compliance.  … Continue reading Merchandising Audits: Purpose, Scope and Methods

6 Reasons Why you Should Audit Franchisees (It’s not What you Think)

Whether you call them « audits », « assessments », « evaluations » or simply « visits », the practice of sending a district manager to a franchisee to uphold standards, answer questions, communicate best practices and coach is widespread.  Let us look at six reasons why franchisors should indeed  "audit" their franchisees plus one reason every one thinks about, and perhaps shouldn't. … Continue reading 6 Reasons Why you Should Audit Franchisees (It’s not What you Think)

5 Steps to Implement a Retail Audit Process

Implementing a retail audit process is neither time-consuming nor difficult. It is perhaps one of the easiest things an operations/sales team can do to boost in-store execution, customer satisfaction and sales. Here is how you can implement a retail audit process in five steps: Step 1: Ask yourself: do you need retail audit software? Asking … Continue reading 5 Steps to Implement a Retail Audit Process