It’s the busiest time of the year for retailers. Because of all that happened since the pandemic began, most of the challenges that you’ll face this year will likely take place behind-the-scenes instead of behind the counter or on the sales floor. Online sales will surge this year due to continued social distancing and health … Continue reading Timely Order Fulfillment – How to Tips for Retailers
What's on the consumer's mind? We have identified 4 consumer behavior trends for Summer affecting consumer spending and priorities.
COVID-19 will undoubtedly change the retail landscape forever. But, the transformations brought about have been building for years (they are just accelerating). Here are 5 key ways COVID-9 will impact retail.
Put yourself into the shoes of your customer for a minute. You’re walking past a store selling books in the mall. Suddenly your phone pings you with a notification for a personal discount for the book you’ve been looking at on the shop’s website. Along with the discount, they even send you a map showing … Continue reading 5 IoT Trends Retailers are Capitalizing On
Engaged customer represents 23% more revenue than average. Companies who improve customer engagement evidence upsell revenue increase from 13% to 51% and an increase in order size from 5% to 85%. Simply put, engaged customers buy more and spend more.
The Internet of Things (IoT) is a term that’s been around for a while. And though conversation around the buzzword fluctuates, it’s is already ingrained in most major retailers’ day-to-day operations. IoT is literally every device, tool, machine, and human that transfers data over an internet connection. IoT technology in retail is expected to reach … Continue reading How IoT is Transforming Retail and Food Service
Indian’s retail economy is among the fastest growing in the world. Urbanization, a young and technology embracing population, and improving infrastructure all indicate that India is poised for growth and global influence.
Consumers are getting behind major issues such as sustainability, health and wellness, inclusivity, and more. In 2020 and beyond, the retailers who will win are the ones that recognize these trends and find ways to incorporate them into their business strategies and practices. Let’s explore 5 major retail trends for 2020 and how you can capitalize on them.
Emerging technologies, a booming population, and rapidly developing economies are changing the retail landscape of Africa. Below, interesting facts and trends shaping the future of African retail. Durban, SA Demographics and UrbaniZation Africa has the fastest rate of urbanization in the world. More than 40% of its population is currently living in urban centers. By 2030, … Continue reading Retail in Africa: Facts and Emerging Trends
87% of Americans state they would purchase products from businesses that advocate for sustainability. Here's how to implement sustainability in store.
Have you heard of the retail apocalypse that wasn't? Still, retailers face major challenges in today's climate. Here are 6 key challenges faced by retailers worldwide. Challenge #1 Merchandising Merchandising compliance is still staggeringly low. Studies show 60% of promotional displays are not executed properly. 60 percent! Properly executed retail displays register as much as … Continue reading 6 Key Retail Challenges [Infographic]
“The reports of my death are greatly exaggerated.” That quote which was said to be from Mark Twain, could also apply to the current state of retail. From headlines the past couple of years you might assume that sales in brick-and-mortar stores are in negative territory and on the brink of extinction (a full retail … Continue reading The Retail Apocalypse that Wasn’t: Brick-and-Mortar is Thriving
Today, some of the best shopping inspirations come from an unexpected source: the heart and soul of your customers. And few places spark that inspiration better than community. If you want to show your retail audience that you understand them, that you care about their values—if you want them to spend their money and time … Continue reading How Retailers Boost the Customer Experience Through Building Community
There are a lot of trends when it comes to retail. A few years ago the word “sustainability” was probably considered to be a passing phase. But that’s no longer the case. Customers care about the impact that their purchases have on the planet. Retailers are finding out that sustainability isn’t a trend — it’s here … Continue reading How Retailers are Responding to Sustainability (With Examples to Inspire You)
The business of retail is complex, yet for customers, it should be just the opposite. Because of this, enhancing consumer experiences must be considered from every angle in which customers engage. This includes in physical stores, via traditional e-commerce websites, during online marketplace browsing, throughout social media experiences and even as customers navigate any other … Continue reading 5 Ways Chatbots Can Enhance Customer Experience and Increase Sales in Retail
Customer Experience continues to be one of the most talked about retail trends in 2019. Customer Experience expert Blake Morgan, who has been covering the topic since 2014, wrote in Forbes: "The phrase customer experience gets a lot more play than it did in the business world in the past when people would simply throw it around … Continue reading 4 Ways to Improve Your Store Experience
Retail pharmacies are really two industries in one: retail and healthcare. Here are the major pharmacy trends affecting the industry.
Having the ability to connect with consumers across various channels (i.e. physical retail stores, ecommerce, mobile, and social media) isn’t just a “nice to have.” It’s an absolute must. Make no mistake: your customers are using several channels to research, browse, and buy. Brands that want to stay competitive need to engage consumers at multiple … Continue reading 4 Tips to Help CPGs Create Brilliant Multi-Channel Campaigns
...and What You Can Learn from Them Is everything moving online now? With ecommerce, subscriptions, delivery services — not to mention free shipping being more popular than ever — one might wonder if consumers still have the need to go out and shop. The short answer is yes. Consumers are continuing to flock to physical … Continue reading 4 Digital-First Brands That Found Success in Brick-and-Mortar Retail…
“What does the future hold for CPGs?” It’s an interesting question, and one that’s not always easy to answer. Market and consumer trends can be unpredictable. And sometimes, the technologies you expect to hit it big fall flat (remember Google Glass?) while the real game changers come in when you aren’t looking. But as tricky … Continue reading Ready for the Future? 3 CPG Trends to Watch