Improving Accessibility: How Retailers Can Improve Online and Offline Access for Customers

A grocer was cited for failing to keep an accessible checkout lane open. A coffee shop was fined for not maintaining clear space on the transaction counter. A restaurant, bar and antique shop, all were cited for refusing to allow a service animal inside. Those are just a handful of retail locations that recently settled … Continue reading Improving Accessibility: How Retailers Can Improve Online and Offline Access for Customers

How to Be a Better Retail District Manager

Retail district store managers have a ton of responsibility — and they play a valuable role in the business’s overall success. A good district manager oversees the operations of all stores within a given district or area, and they need to be able to juggle everything from staff development, compliance, and sales to customer satisfaction, … Continue reading How to Be a Better Retail District Manager

Franchising in Retail: 7 Ways HQ Can Support Franchisees

Franchising is a great way to expand your brand and make a bigger geographical footprint. Take note: there's more to building a successful franchise business than simply handing out a few brand guidelines and letting your franchisees run with it.  The most successful franchises go the extra mile.  Often, franchisees are new to the industry … Continue reading Franchising in Retail: 7 Ways HQ Can Support Franchisees

How to Improve Customer Service Standards

With 77% of consumers having recently identified rude customer service as the most bothersome aspect of shopping in brick and mortar stores and another 55% willing to take their business elsewhere due to lack of follow-through from a merchant, it’s fair to say that not all customer service is the same across retail. Keeping this … Continue reading How to Improve Customer Service Standards

3 Things You Need to Grow Your Retail Business

A retail organization has many moving parts. Here are three things you need to do to grow your retail business. Accurate and Quick Communication Accurate and quick communication from head-office to the stores is essential to the success of a retail organisation. Each store is a brand ambassador who speaks for the entire brand. A … Continue reading 3 Things You Need to Grow Your Retail Business

8 Ways to Streamline Your Retail Store Operations

Are you feeling overwhelmed? Like you’re doing a million things but still not getting anything done? Does everything in your retail operation feel on the verge of chaos? You shouldn’t wait until you feel out of control to take control of your business. Running a retail store can be complex, and it might be difficult … Continue reading 8 Ways to Streamline Your Retail Store Operations

11 Tips to Be a Better Retail Store Manager

Retail store managers are playing an increasingly important role in the brick-and-mortar environment. As we’ve shifted from purely transactional spaces into in-person brand experiences, the role of the retail employee continues to change. It’s important to always look for ways to improve as a store manager. When it comes to pleasing your staff and your … Continue reading 11 Tips to Be a Better Retail Store Manager

A Retailer’s Guide to Compliance with Americans with Disabilities Act

The Americans with Disabilities Act (ADA) has been around for nearly 30 years. Although there is virtually no area of American business that has remained untouched by the landmark legislation, retailers especially have to be careful about how they comply with it. Serving the public means accommodating everyone — regardless of their physical limitations. Even … Continue reading A Retailer’s Guide to Compliance with Americans with Disabilities Act

KPI Checklist for Retail Stores

Key Performance Indicators are performance measurements that help you know if your retail business is reaching its goals and operating optimally. KPIs help you measure, detect and respond to dips in sales and margins and other strategic facets of your retail business. Below, some sample Key Performance Indicators for retail stores. Monthly Sales What are … Continue reading KPI Checklist for Retail Stores

How to Get Customers Offline and Into Your Stores This Holiday Season

This year holiday spending is projected to jump 4.5% according to a report by the International Council of Shopping Centers. 20 to 40 percent of yearly sales for small and mid-sized retailers take place within the last two months of the year the National Retail Federation found. Bottom line, November and December are the most important months for … Continue reading How to Get Customers Offline and Into Your Stores This Holiday Season