Customer Complaints are your Friends. How do you Treat your Friends?

It’s true.  Customer complaints are your friends. According to research, only 4% of customers file a complaint on a company’s website or call center.   This means that for every complaint, you should assume 25 customers have been inconvenienced.  A friend is someone who tells you when something is wrong.  A complaint is that friend. A … Continue reading Customer Complaints are your Friends. How do you Treat your Friends?