How to Improve Customer Service Standards

With 77% of consumers having recently identified rude customer service as the most bothersome aspect of shopping in brick and mortar stores and another 55% willing to take their business elsewhere due to lack of follow-through from a merchant, it’s fair to say that not all customer service is the same across retail. Keeping this … Continue reading How to Improve Customer Service Standards

Customer Complaints are your Friends. How do you Treat your Friends?

It’s true.  Customer complaints are your friends. According to research, only 4% of customers file a complaint on a company’s website or call center.   This means that for every complaint, you should assume 25 customers have been inconvenienced.  A friend is someone who tells you when something is wrong.  A complaint is that friend. A … Continue reading Customer Complaints are your Friends. How do you Treat your Friends?