It’s the busiest time of the year for retailers. Because of all that happened since the pandemic began, most of the challenges that you’ll face this year will likely take place behind-the-scenes instead of behind the counter or on the sales floor. Online sales will surge this year due to continued social distancing and health … Continue reading Timely Order Fulfillment – How to Tips for Retailers
Creating a memorable customer experience is a key way to boost sales. One way to accomplish this is through utilizing technology in retail.
As movie theaters welcome guests post COVID-19, it is critical to have flawless execution of the guest experience. Cleanliness and sanitation are front and center in consumers' minds. Movie Theater Parking Area Ensure parking entrance has appropriate signage. Clear away any debris from parking areas. Check lot after peak periods. Remove and empty trash. See … Continue reading Movie Theater Cleaning Checklist
Engaged customer represents 23% more revenue than average. Companies who improve customer engagement evidence upsell revenue increase from 13% to 51% and an increase in order size from 5% to 85%. Simply put, engaged customers buy more and spend more.
When was the last time you made an assumption about something? Or someone? The reality is, assumptions are often made instinctively – whether they are right or wrong. It’s human nature to react to situations, experiences and even people despite not knowing anything about these scenarios. It’s fair to say that first impressions matter – … Continue reading How Retailers can Create a Positive First Impression
Have you heard of the retail apocalypse that wasn't? Still, retailers face major challenges in today's climate. Here are 6 key challenges faced by retailers worldwide. Challenge #1 Merchandising Merchandising compliance is still staggeringly low. Studies show 60% of promotional displays are not executed properly. 60 percent! Properly executed retail displays register as much as … Continue reading 6 Key Retail Challenges [Infographic]
Let’s just cut to the chase — if you’re a retailer, your goal is to get new customers and keep the customers you have coming back, all in the name of increased sales. Without sales, you don’t have a business. Thus, strategizing about how to maximize retail sales should be a top priority. According to … Continue reading 10 Ways To Maximize Sales In Retail
A grocer was cited for failing to keep an accessible checkout lane open. A coffee shop was fined for not maintaining clear space on the transaction counter. A restaurant, bar and antique shop, all were cited for refusing to allow a service animal inside. Those are just a handful of retail locations that recently settled … Continue reading Improving Accessibility: How Retailers Can Improve Online and Offline Access for Customers
With 77% of consumers having recently identified rude customer service as the most bothersome aspect of shopping in brick and mortar stores and another 55% willing to take their business elsewhere due to lack of follow-through from a merchant, it’s fair to say that not all customer service is the same across retail. Keeping this … Continue reading How to Improve Customer Service Standards
Customer Experience continues to be one of the most talked about retail trends in 2019. Customer Experience expert Blake Morgan, who has been covering the topic since 2014, wrote in Forbes: "The phrase customer experience gets a lot more play than it did in the business world in the past when people would simply throw it around … Continue reading 4 Ways to Improve Your Store Experience
Your senior customers matter to your bottom line more than ever before. Here are 5 ways pharmacies can better engage seniors.