10 Ways To Maximize Sales In Retail

Let’s just cut to the chase — if you’re a retailer, your goal is to get new customers and keep the customers you have coming back, all in the name of increased sales. Without sales, you don’t have a business.  According to the U.S. Census, retail sales hit a record of $6 trillion in 2018, which … Continue reading 10 Ways To Maximize Sales In Retail

Improving Accessibility: How Retailers Can Improve Online and Offline Access for Customers

A grocer was cited for failing to keep an accessible checkout lane open. A coffee shop was fined for not maintaining clear space on the transaction counter. A restaurant, bar and antique shop, all were cited for refusing to allow a service animal inside. Those are just a handful of retail locations that recently settled … Continue reading Improving Accessibility: How Retailers Can Improve Online and Offline Access for Customers

How to Improve Customer Service Standards

With 77% of consumers having recently identified rude customer service as the most bothersome aspect of shopping in brick and mortar stores and another 55% willing to take their business elsewhere due to lack of follow-through from a merchant, it’s fair to say that not all customer service is the same across retail. Keeping this … Continue reading How to Improve Customer Service Standards

4 Ways to Improve Your Store Experience

Customer Experience continues to be one of the most talked about retail trends in 2019. Customer Experience expert Blake Morgan, who has been covering the topic since 2014, wrote in Forbes: "The phrase customer experience gets a lot more play than it did in the business world in the past when people would simply throw it around … Continue reading 4 Ways to Improve Your Store Experience