District Managers or Checklists?

Let's say you need to check brand standards across your business, for all franchisees and locations. How do you do that? Do you rely on district managers, their experience and personal touch or do you deploy checklists for all to fill-out? Checklists largely consist of yes/no answers to standard questions. When a district manager fill-out … Continue reading District Managers or Checklists?

Who Benefits from Retail Audits?

Sure, retail audits drive sales, increase customer satisfaction and mitigate risks in multi-unit retail. But how exactly will retail audits benefit you? Here are some of the benefits you might expect from retail audits. Head Office Lower total cost of ownership than Excel™ and paper-based visits. Home-grown solutions are often lacking and needlessly expensive to … Continue reading Who Benefits from Retail Audits?

Great Sandwich. Lousy Washrooms.

I have a bone to pick with some of my favorite QSR brands. It’s not the menu. It’s not the service. It’s not the seating, the parking lot nor the drive-thru. Quick service restaurants have obviously poured money, systems and processes in key areas and it shows. But when nature calls, or when I want … Continue reading Great Sandwich. Lousy Washrooms.

Do You Need Retail Audit Software?

Asking a retail audit software vendor whether you need retail audit software may be like asking a shoe salesperson whether you really need shoes. And yet the answer may surprise you. The economics of automation hinge on your activity and the exposure, liability and costs that inconsistent or poor execution may have on the brand's image and … Continue reading Do You Need Retail Audit Software?

Mystery Shoppers vs. District Manager-Led Audits

District manager-led audits focus on the process A mystery shopping program and district manager audits ultimately address different needs and have vastly different outcomes. A district manager audit essentially amounts to “quality assurance”. Using retail audit software, the district manager follows a process that is regular and actionable. The visit is meant to be educational … Continue reading Mystery Shoppers vs. District Manager-Led Audits