Working as a retail district manager requires you to become a jack-of-all-trades. You oversee multiple stores in your region, handling their store-specific issues on a day-to-day basis. Concurrently, you’re tasked with ensuring that each store aligns with the company’s operational guidelines and longer-term strategic goals. To thrive in this fast-paced business environment, you need to … Continue reading 5 Manual Processes District Managers Should Automate in 2020
If you’re reading this, chances are you’re interested in becoming a retail district manager. Maybe you want to be in a management position that involves overseeing different teams and moving parts. Perhaps you’re passionate about the retail industry, and you’re eager to play a role in helping stores grow and succeed. If that sounds like … Continue reading How to Become a District Manager — and What You Need to Succeed in the Role
Retail district store managers have a ton of responsibility — and they play a valuable role in the business’s overall success. A good district manager oversees the operations of all stores within a given district or area. They can juggle everything from staff development, compliance, and sales to customer satisfaction, all while serving as an … Continue reading How to Be a Better Retail District Manager
Retail store managers are playing an increasingly important role in the brick-and-mortar environment. Here are 11 ways to be a better store manager.
Any multi-store retailer would agree that having a competent district manager is critical to success. Tasked with overseeing the operations of all stores within a given district or area, a district manager needs to juggle several retail components, including staff development, compliance, sales, customer satisfaction, and more. Needless to say, the individual that you hire … Continue reading 6 Tips for Hiring a Retail District Manager
I have a bone to pick with some of my favorite QSR brands. It’s not the menu. It’s not the service. It’s not the seating, the parking lot nor the drive-thru. Quick service restaurants have obviously poured money, systems and processes in key areas and it shows. But when nature calls, or when I want … Continue reading Great Sandwich. Lousy Washrooms.
Being a service provider to the retail industry, servicing primarily district managers and operations executives, we make it our business to know our users, understand how they work and what they go through everyday. Here is what we have learned: being a proficient district or regional manager is no easy feat, it requires multi-disciplinary skills … Continue reading Killer Bees and Break-ins: The District Manager Diaries
District manager-led audits focus on the process A mystery shopping program and district manager audits ultimately address different needs and have vastly different outcomes. A district manager audit essentially amounts to “quality assurance”. Using retail audit software, the district manager follows a process that is regular and actionable. The visit is meant to be educational … Continue reading Mystery Shopping vs. Retail Audit
It is often said that success in retail boils down to execution. How well do retailers execute today and what is the cost of merchandising execution non-compliance? We had the opportunity to discuss the current state of in-store execution with James Tenser, Director at the In-Store Implementation Network. Below are some of the key findings … Continue reading The Cost of Merchandising Non-Compliance
Compliant IA implements an end-to-end, closed-loop store execution workflow. It you want to validate brand standards or "make it happen" at store level, Compliant IA is for you. Let's dive in on key steps of of a common workflow for a retail organization. Step 1: Build checklist(s) at head-office Build forms using the system's web-based … Continue reading The Compliant IA Workflow
Most customer-facing franchise-based groups, especially in industries such as hospitality, food service and retail, publish and distribute brand standards to their franchisees and operators. Brand standards govern broad areas of the operations of a franchise, including customer service, product preparation, merchandising, cleanliness, human resources, security, loss prevention and fire prevention. Brand standards are what makes … Continue reading 6 Reasons to Measure Brand Standards