Connecting Retail Operations Professionals

The social media landscape is a powerful enabler for personal and professional advancement. It is however heavily fragmented. There are many networks and platforms to choose from. There is also a fair bit of “noise” in online communities: over-the-top self-promotion, irrelevant content and spam.  Where can a retail professional network with peers and find relevant, … Continue reading Connecting Retail Operations Professionals

Why Your Next Store Walk Should be on a Tablet

Sure tablets are all the rage but are they suited to the demands of retail?  Can they handle back-office activities like store walks and retail audits? The answer is far from obvious.  The field is a notoriously demanding environment for portable devices.  Poor light conditions, interruptions and the need to support data entry while the … Continue reading Why Your Next Store Walk Should be on a Tablet

Great Sandwich. Lousy Washrooms.

I have a bone to pick with some of my favorite QSR brands.  It’s not the menu.  It’s not the service.  It’s not the seating, the parking lot nor the drive-thru.  Quick service restaurants have obviously poured money, systems and processes in key areas and it shows.  But when nature calls, or when I want … Continue reading Great Sandwich. Lousy Washrooms.

Killer Bees, Beer and Break-ins: The District Manager Diaries

Being a service provider to the retail industry, servicing primarily district managers and operations executives, we make it our business to know our users, understand how they work and what they go through everyday. Here is what we have learned: being a proficient district or regional manager is no easy feat, it requires multi-disciplinary skills and … Continue reading Killer Bees, Beer and Break-ins: The District Manager Diaries

Mystery Shopping vs. Retail Audit

District manager-led audits focus on the process A mystery shopping program and district manager audits ultimately address different needs and have vastly different outcomes. A district manager audit essentially amounts to “quality assurance”.   Using retail audit software, the district manager follows a compliance process that is regular and actionable.  The visit is meant to be educational … Continue reading Mystery Shopping vs. Retail Audit

The Cost of Merchandising Non-Compliance

It is often said that success in retail boils down to execution.  How well do retailers execute today and what is the cost of merchandising execution non-compliance? We had the opportunity to discuss the current state of in-store execution with James Tenser, Director at the In-Store Implementation Network.  Below are some of the key findings … Continue reading The Cost of Merchandising Non-Compliance

The Compliantia Workflow

Compliantia implements an end-to-end, closed-loop retail audit and store execution workflow.  This workflow allows the organization to find, address and follow-up on problem areas.  It works as follows: Step 1: Create forms/checklists at head-office. Build forms using our web-based Form Builder (forms may also be built in Excel and uploaded). Target specific stores, formats and/or users … Continue reading The Compliantia Workflow