Hotel Safety and Security Checklist

To assist hotel groups starting or improving their audit program, Compliant IA regularly publishes how-to guides, best practices and checklists. Use this sample checklist to create or update your inspection program across your hotels. Having the safety of a hotel property questioned can damage the brand and keep guests away. Below, a list of criteria for … Continue reading Hotel Safety and Security Checklist

The Truth About Mystery Shopping (It Doesn’t Work)

Compliantia sponsors and moderates two professional groups on LinkedIn (Field Audits and Store Walks and District Managers & Retail Operations). Having over 19,000 members in these two groups allows us to tap into a sizeable pool of experienced retail managers and executives. Recently, we asked an open-ended question: "Do mystery shopping programs work?"  We received 32 answers … Continue reading The Truth About Mystery Shopping (It Doesn’t Work)

Managing Retail Audit Expectations & Dealing With a Low Score

Scoring a store's compliance with operational, merchandising and service standards can elicit emotionally-charged reactions.  Most operators/franchisees take pride in their work and can struggle with a disappointing audit  score and district manager guidance.  Was the district manager too harsh or unfair?  Is my store really lacking in certain areas as the audit's score, notes and action plan suggest?  It … Continue reading Managing Retail Audit Expectations & Dealing With a Low Score