Dealing With a Low Score

Scoring a store's compliance with brand standards can elicit emotionally-charged reactions. Most operators/franchisees take pride in their work and can struggle with a disappointing visit score and district manager guidance. Was the district manager too harsh or unfair? Is my store really lacking in certain areas as the visit's score, notes and action plan suggest? … Continue reading Dealing With a Low Score

Misconceptions about Brand Standards

Let's be completely honest. Are your franchisees, stores and locations really on top of brand standards? A survey by the In-Store Implementation Network tried to measure an aspect of this question, in this case merchandising, and asked retail professionals how they measure performance of in-store merchandising. Twenty-eight percent of those surveyed responded that they "make … Continue reading Misconceptions about Brand Standards