Managing Retail Audit Expectations & Dealing With a Low Score

Scoring a store's compliance with operational, merchandising and service standards can elicit emotionally-charged reactions.  Most operators/franchisees take pride in their work and can struggle with a disappointing audit  score and district manager guidance.  Was the district manager too harsh or unfair?  Is my store really lacking in certain areas as the audit's score, notes and action plan suggest?  It … Continue reading Managing Retail Audit Expectations & Dealing With a Low Score

Retail Audit Misconceptions

According to a survey conducted by the In-Store Implementation Network, when asked "How do you measure performance of in-store merchandising?", 28% of respondents "make assumption that the job got done" and 23% "do not measure in-store execution" at all.   And yet, the same research estimates that non-compliance costs the industry 1% of sales annually.  While … Continue reading Retail Audit Misconceptions