People vs. Forms – Retail Performance Requires Both

Structured form data and the district manager's own experience and personal touch (aka heuristics) are sometimes presented as alternative methodologies for the purpose of retail audits.  Structured data consists of largely yes/no answers to mostly static questions on a form.  When a district manager fill-out a form that rates the store against the brand's standards and … Continue reading People vs. Forms – Retail Performance Requires Both

Retail TouchPoints Solution Spotlight: Cloud-Based Compliantia Helps Retailers Streamline Auditing and Manage Compliance

Compliantia is proud to be featured on Retail TouchPoints today (March 24, 2011).  Below a snapshot of the article.  You can read the complete article, on the Retail TouchPoints website. Concept The process of retail auditing (also known as store visits and store walks) can be a daunting, manual task. Some organizations have devised their … Continue reading Retail TouchPoints Solution Spotlight: Cloud-Based Compliantia Helps Retailers Streamline Auditing and Manage Compliance

Who Benefits from Retail Audits?

On this blog, we often argue that retail audits drive sales, increase customer satisfaction and mitigate risks in multi-unit retail.  But how exactly will retail audits benefit you?  Here are some of the benefits you might expect from retail audits, grouped by role. Head Office Lower total cost of ownership than Excel™ and paper-based visits. … Continue reading Who Benefits from Retail Audits?

Killer Bees, Beer and Break-ins: The District Manager Diaries

Being a service provider to the retail industry, servicing primarily district managers and operations executives, we make it our business to know our users, understand how they work and what they go through everyday. Here is what we have learned: being a proficient district or regional manager is no easy feat, it requires multi-disciplinary skills and … Continue reading Killer Bees, Beer and Break-ins: The District Manager Diaries

Are you Still Doing Retail Audits on Paper?

Paper is arguably an easy target. We are still waiting for the paper-less office that was promised decades ago. In the last 20 years, technology has enabled an exponential growth in communications and with it, the amount of information that eventually gets printed. Realizing it's an easy target, we do not want to attack paper … Continue reading Are you Still Doing Retail Audits on Paper?

Mystery Shopping vs. Retail Audit

District manager-led audits focus on the process A mystery shopping program and district manager audits ultimately address different needs and have vastly different outcomes. A district manager audit essentially amounts to “quality assurance”.   Using retail audit software, the district manager follows a compliance process that is regular and actionable.  The visit is meant to be educational … Continue reading Mystery Shopping vs. Retail Audit

The Compliantia Workflow

Compliantia implements an end-to-end, closed-loop retail audit and store execution workflow.  This workflow allows the organization to find, address and follow-up on problem areas.  It works as follows: Step 1: Create forms/checklists at head-office. Build forms using our web-based Form Builder (forms may also be built in Excel and uploaded). Target specific stores, formats and/or users … Continue reading The Compliantia Workflow

Why Compliantia is a Service and Why That Matters

We often tell our customers we don't sell software.   And in fact we don't.  We sell, or rather we lease, a service.  Compliantia is a hosted and fully managed web-based service like salesforce.com or Google Apps.  This new computing paradigm is aptly named "Software As a Service" (SaaS) and is rapidly gaining ground in … Continue reading Why Compliantia is a Service and Why That Matters

Why You Need to Measure Compliance

Why should you measure compliance with the brand's service, merchandising and health & safety standards? 1. Measurement breeds compliance.  You can publish standards and train your staff but only when you measure compliance do you achieve it.   Just like students tend to pay more attention to the lecture when the teacher says "this will be on … Continue reading Why You Need to Measure Compliance

Retail Audit Misconceptions

According to a survey conducted by the In-Store Implementation Network, when asked "How do you measure performance of in-store merchandising?", 28% of respondents "make assumption that the job got done" and 23% "do not measure in-store execution" at all.   And yet, the same research estimates that non-compliance costs the industry 1% of sales annually.  While … Continue reading Retail Audit Misconceptions