How to Offer a Consistent Dining Experience Across Several Locations

In the food service and hospitality business, running a single-unit operation is hard enough, but managing several locations multiplies the challenges. Customers expect a dependable, consistent quality of food, service, and ambiance with each and every visit to each and every location.  You might be providing exceptional dining experiences at your flagship establishment, but that’s … Continue reading How to Offer a Consistent Dining Experience Across Several Locations

Food Safety Checklist

Incorporating a food safety checklist into your health and safety program not only keeps you compliant and protects the brand from claims, lawsuits, and other headaches but also encourages staff to act appropriately. “The audit process itself becomes a driver for people to not only comply, but to actually have the right behaviors and be … Continue reading Food Safety Checklist

Drive-Thru Checklist

Use this sample Drive-thru Checklist to create or update your drive-thru inspection program across your retail locations. You can pick-up dinner, grab a coffee, do your banking and, at least in Las Vegas...get married all at the drive-thru! Customers value the convenience and speed of service of drive-thrus.  Below, a list of criteria for auditing … Continue reading Drive-Thru Checklist

Great Sandwich. Lousy Washrooms.

I have a bone to pick with some of my favorite QSR brands. It’s not the menu. It’s not the service. It’s not the seating, the parking lot nor the drive-thru. Quick service restaurants have obviously poured money, systems and processes in key areas and it shows. But when nature calls, or when I want … Continue reading Great Sandwich. Lousy Washrooms.

Why do Quick Service Restaurants Need Retail Audits?

A retail audit system helps multi-unit retailers achieve store-level compliance with brand standards such as operations, service and merchandising standards. How can retail audits help Quick Service Restaurants (QSRs) and why do QSRs need retail audits? Here are 10 reasons why the QSR industry needs retail audits. Health and safety When preparing and serving food, … Continue reading Why do Quick Service Restaurants Need Retail Audits?

Still Using Excel for Brand Standards? (Ouch)

When we went paper less, we all assumed we'd magically become more efficient. Whiz-bang, look at us saving data! However, you can be just as inefficient with technology as you can without. Capturing data electronically does not, in and of itself, make it efficient. To make matters worse, multi-unit operators now collect more data about … Continue reading Still Using Excel for Brand Standards? (Ouch)

Mystery Shopping vs. Retail Audit

District manager-led audits focus on the process A mystery shopping program and district manager audits ultimately address different needs and have vastly different outcomes. A district manager audit essentially amounts to “quality assurance”. Using retail audit software, the district manager follows a process that is regular and actionable. The visit is meant to be educational … Continue reading Mystery Shopping vs. Retail Audit