March Madness: The Thrill of Sports Merchandising Victory

In-store merchandising programs that align with prominent sporting events can reap long-term wins for retailers and CPG brands. March Madness and NBA playoff promotions may run for a few weeks only, but they have year-round benefits. Let’s look at a few. In-store merchandising is a profits magnet Products selected for seasonal or promotional merchandising typically … Continue reading March Madness: The Thrill of Sports Merchandising Victory

Choosing Retail Growth

In business, as in life, we tend to seek and celebrate growth. The stories are varied but have a common theme. “We are scaling this business”. “We are expanding out west”. “We are opening 20 new stores”. Growth tends to be how retailers, analysts and shareholders judge performance and gauge the value of the business. … Continue reading Choosing Retail Growth

5 Questions for Every Retail Professional

1. How important is accurate and quick communication about standards, policies and programs to the success of our stores? 2. How important is knowing whether deficiencies have been fixed, where and when? 3. How much time do district managers spend aggregating and summarizing the data they collect in store (at the expense of helping the stores)? … Continue reading 5 Questions for Every Retail Professional

Prevention vs. Reaction

Prevention Prevention is the store manager servicing the equipment to avoid unplanned failure. It is the kitchen staff storing egg-based products in the refrigerator and frequently washing hands. It is the franchisee communicating customer service standards and proper greetings to new hires. Reaction Reaction is the store manager making an emergency call to the repair technician … Continue reading Prevention vs. Reaction

In-store Data Collection vs. Retail Audit

Type "mobile data collection" in your favorite search engine and you will find a large number of vendors in this category.   Unfortunately, data collection alone does not, and cannot, help retailers and consumer packaged goods companies.  Why? Data collection is a means to an end, not an end in itself.  Focusing on the means can … Continue reading In-store Data Collection vs. Retail Audit

Convenience Store Industry, Interesting Facts and Trends

Through our business and research, we have come across a number of high-level facts and statistics about the c-store industry, its magnitude, direction and emerging trends.  We thought they would be of interest to our customers and readers. There are lots of convenience stores! There are 152,794 convenience stores in the United States alone, one for every … Continue reading Convenience Store Industry, Interesting Facts and Trends

10 Operational Failures That Hurt a Retailer’s Image and Sales

On this blog, we focus on retail best-practices and store execution. Our mission is to help retailers execute better as well as identify and correct issues that cause loss of goodwill and loss of revenue. A top 10 list of retail failures is relevant to the scope of our blog and our audience and we … Continue reading 10 Operational Failures That Hurt a Retailer’s Image and Sales