People vs. Forms – Retail Performance Requires Both

Structured form data and the district manager's own experience and personal touch (aka heuristics) are sometimes presented as alternative methodologies for the purpose of retail audits.  Structured data consists of largely yes/no answers to mostly static questions on a form.  When a district manager fill-out a form that rates the store against the brand's standards and … Continue reading People vs. Forms – Retail Performance Requires Both

Who Benefits from Retail Audits?

On this blog, we often argue that retail audits drive sales, increase customer satisfaction and mitigate risks in multi-unit retail.  But how exactly will retail audits benefit you?  Here are some of the benefits you might expect from retail audits, grouped by role. Head Office Lower total cost of ownership than Excel™ and paper-based visits. … Continue reading Who Benefits from Retail Audits?

How Much do Retail Audits Cost?

Not every retailer is aware there are highly efficient, largely automated systems for handling retail audits (also known as store visits and store walks) today.  Some organizations have devised their own process, typically a "checklist" of some sort, usually in Excel.  It is not very efficient but it does the job and appears to be … Continue reading How Much do Retail Audits Cost?

Great Sandwich. Lousy Washrooms.

I have a bone to pick with some of my favorite QSR brands.  It’s not the menu.  It’s not the service.  It’s not the seating, the parking lot nor the drive-thru.  Quick service restaurants have obviously poured money, systems and processes in key areas and it shows.  But when nature calls, or when I want … Continue reading Great Sandwich. Lousy Washrooms.

What Is Retail Task Management?

Wikipedia defines Task Management as follows: "Task management is the process of managing a task (or task portfolio) through its life cycle, including planning, testing, tracking and reporting. Task management can help either individuals achieve goals, or groups of individuals collaborate and share knowledge for the accomplishment of collective goals." In layman's terms, task management allows … Continue reading What Is Retail Task Management?

Retail Audit Misconceptions

According to a survey conducted by the In-Store Implementation Network, when asked "How do you measure performance of in-store merchandising?", 28% of respondents "make assumption that the job got done" and 23% "do not measure in-store execution" at all.   And yet, the same research estimates that non-compliance costs the industry 1% of sales annually.  While … Continue reading Retail Audit Misconceptions