6 Reasons Why you Should Audit Franchisees (It’s not What you Think)

Whether you call them « audits », « assessments », « evaluations » or simply « visits », the practice of sending a district manager to a franchisee to uphold standards, answer questions, communicate best practices and coach is widespread. Let's look at six reasons why franchisors should indeed "audit" franchisees plus one reason everyone … Continue reading 6 Reasons Why you Should Audit Franchisees (It’s not What you Think)

5 Steps to Implement a Retail Audit Process

Implementing a retail audit process is neither time-consuming nor difficult. It is perhaps one of the easiest things an operations/sales team can do to boost in-store execution, customer satisfaction and sales. Here is how you can implement a retail audit process in five steps: Step 1: Ask yourself: do you need retail audit software? Asking … Continue reading 5 Steps to Implement a Retail Audit Process

Retail Audit Lexicon

Why a retail audit lexicon? Many industries and occupations have their own vocabulary to describe the various facets and nuances of their trade. Retail audits (also called store walks or store inspections) are no exception. Since we could not find a suitable lexicon for retail audit terms, we built one. This lexicon is based on … Continue reading Retail Audit Lexicon

The Mighty Action Plan

What is an action plan? The action plan is an opportunity to apply corrective actions to problem areas.  It designates an individual responsible for rectifying each problem (anything deemed substandard or non-compliant by the district manager during the audit) and a target date for resolution.  By doing this, the action plan fosters ownership and accountability … Continue reading The Mighty Action Plan