Retail Audit Lexicon

Why a retail audit lexicon? Many industries and occupations have their own vocabulary to describe the various facets and nuances of their trade. Retail audits (also called store walks or store inspections) are no exception. Since we could not find a suitable lexicon for retail audit terms, we built one. This lexicon is based on … Continue reading Retail Audit Lexicon

Managing Retail Audit Expectations and Dealing With a Low Score

Scoring a store's compliance with operational, merchandising and service standards can elicit emotionally-charged reactions.  Most operators/franchisees take pride in their work and can struggle with a disappointing audit  score and district manager guidance.  Was the district manager too harsh or unfair?  Is my store really lacking in certain areas as the audit's score, notes and action plan suggest?  It … Continue reading Managing Retail Audit Expectations and Dealing With a Low Score

People vs. Forms – Retail Performance Requires Both

Structured form data and the district manager's own experience and personal touch (aka heuristics) are sometimes presented as alternative methodologies for the purpose of retail audits.  Structured data consists of largely yes/no answers to mostly static questions on a form.  When a district manager fill-out a form that rates the store against the brand's standards and … Continue reading People vs. Forms – Retail Performance Requires Both

The Compliant IA Workflow

Compliant IA implements an end-to-end, closed-loop retail audit and store execution workflow.  This workflow allows the organization to find, address and follow-up on problem areas.  It works as follows: Step 1: Create forms/checklists at head-office. Build forms using our web-based Form Builder (forms may also be built in Excel and uploaded). Target specific stores, formats … Continue reading The Compliant IA Workflow

Retail Audit Misconceptions

A survey by In-Store Implementation Network asked "How do you measure performance of in-store merchandising?" Twenty-eight percent of respondents "make assumption that the job got done" and 23% "do not measure in-store execution" at all.  And yet, the same research estimates that non-compliance costs the industry 1% of sales annually. While most retailers know of the … Continue reading Retail Audit Misconceptions