How to Improve Customer Service Standards

With 77% of consumers having recently identified rude customer service as the most bothersome aspect of shopping in brick and mortar stores and another 55% willing to take their business elsewhere due to lack of follow-through from a merchant, it’s fair to say that not all customer service is the same across retail. Keeping this … Continue reading How to Improve Customer Service Standards

4 Easy Ways to Have Your Sales Floor Sell

Merchandise will sell itself when it looks good, but when it doesn’t, even the best product can sit on your shelves gathering dust! You need an environment that attracts customers, entices them to spend time in the store, and encourages them to purchase impulsively while they are there. Here is a list of 4 things … Continue reading 4 Easy Ways to Have Your Sales Floor Sell

KPI Checklist for Retail Stores

Key Performance Indicators are performance measurements that help you know if your retail business is reaching its goals and operating optimally. KPIs help you measure, detect and respond to dips in sales and margins and other strategic facets of your retail business. Below, some sample Key Performance Indicators for retail stores. Monthly Sales What are … Continue reading KPI Checklist for Retail Stores

5 POS Strategies That Increase Sales

As a retailer, you know that your point-of-sale (POS) system is more than just a tool to process transactions but rather an asset to help your business improve both profit and operations by leaps and bounds. With so many POS options available, it’s easier than ever before for merchants to have access to even more … Continue reading 5 POS Strategies That Increase Sales