Relief for 4 Pain Points in Retail Operations

Do you, the retailer, suffer from chronic pain? Organizational, operational and systemic pain? This pain hurts your sales, increases your costs and damages your brand. It hurts you financially, slows you down operationally, puts your business at risk. Do you need relief?  Read on. Pain point #1: Relying on “theory”. Theory is what head office … Continue reading Relief for 4 Pain Points in Retail Operations

Why the 4th Quarter is Critical to Retail

The 4th quarter is, unsurprisingly, the biggest quarter for retail sales in the United States.  As such, the 4th quarter is not only important to a retailer’s bottom line, it is critical.  The months between October and December, aka “the holiday season”, include Halloween, Thanksgiving, Hanukkah, Kwanzaa and Christmas. In the 4th quarter, customers not … Continue reading Why the 4th Quarter is Critical to Retail

10 Reasons Why Retailers Use Store Audit Software

We couldn’t think of one reason why retailers, particularly franchise-based retailers, use (or ought to use) store audit software, we thought of ten. 1. Your customers and employees’ health and safety When serving customers, compliance with standards and regulations is not simply a matter of building a positive customer experience; your customers and employees’ health … Continue reading 10 Reasons Why Retailers Use Store Audit Software

Retail Audit Lexicon

Why a retail audit lexicon? Many industries and occupations have their own vocabulary to describe the various facets and nuances of their trade.  Retail audits are no exception.  Since we could not find a suitable lexicon for retail audit terms, we built one.  This lexicon is based on our interactions with retailers in North America, … Continue reading Retail Audit Lexicon

Managing Retail Audit Expectations & Dealing With a Low Score

Scoring a store's compliance with operational, merchandising and service standards can elicit emotionally-charged reactions.  Most operators/franchisees take pride in their work and can struggle with a disappointing audit  score and district manager guidance.  Was the district manager too harsh or unfair?  Is my store really lacking in certain areas as the audit's score, notes and action plan suggest?  It … Continue reading Managing Retail Audit Expectations & Dealing With a Low Score

The Mighty Action Plan

What is an action plan? The action plan is an opportunity to apply corrective actions to problem areas.  It designates an individual responsible for rectifying each problem (anything deemed substandard or non-compliant by the district manager during the audit) and a target date for resolution.  By doing this, the action plan fosters ownership and accountability … Continue reading The Mighty Action Plan

Retail Audit Calibration – Purpose and Best Practices

At the heart of any successful retail audit program lies a well thought-out, field-tested form.  A form is a collection of operating standards and best practices.  What goes on the form is a reflection of what matters to the brand at a given point in time (strategic initiatives, seasonal programs, etc…), what it is required … Continue reading Retail Audit Calibration – Purpose and Best Practices