Disconnects happen in retail. But when it happens in your stores, it feels like a surprise every time. It’s easy for HQ to miss out on essential information from physical stores––especially when your corporate headquarters is housed separately from your brick-and-mortar locations. If you feel like you’re dropping the ball on the communication front, you’re … Continue reading 5 Reasons Why HQ Has No Idea What Is Happening in Stores (And How to Fix It)
Excellent communication is one of the pillars of a well-managed retail organization. Open communication builds trust between managers and employees and creates a better store environment. Not only that, but team members need honest feedback from their leaders to be able to do their jobs well and execute retail programs properly. As such, improving store … Continue reading How to Better Communicate with Your Store Teams
Communication and proper execution of store programs and directives remains a pain point for retailers. As your business expands, the physical separation that exists between stores and head office makes engagement increasingly difficult. When communication breaks down, stores can become confused about how to comply with operational directives or execute merchandising promotions. What is more, … Continue reading Store Communication and Execution: A Comprehensive Guide for Retailers
July 2019 Customer Survey Results • 95% of Compliant IA customers report improved health and safety. • 92% of Compliant IA customers report improved execution of merchandising programs. • 92% of Compliant IA customers report saving time on store visits. • 91% of Compliant IA customers report a reduction in business risks. • 89% of … Continue reading What is Compliant IA?
Implementing change within a retail organization is necessary. It helps the brand stay relevant in the eyes of customers and keeps operations running at peak efficiency. However, change can be hard. Not everyone likes it! Change means stepping into the unknown. It does not have to be this way. With the right workflow and the … Continue reading 4 Strategies for Change Management in Retail
The need Most retailers implement some form of two-way communication between the stores and/or CPG field representatives and head office. Typically these communication channels look like this: 1. Head office needs to communicate some information to all/some stores or field reps, in all/some regions in one or more languages (particularly important in officially bilingual countries … Continue reading Successfully Implement Communication Channels Between Stores/CPG Field Reps and Head-Office