Conducting store inspections (also called retail audits, store visits, or store walks) should be on every retailer’s agenda to protect store operations. Why? Store inspections promote higher overall compliance with brand standards, shrink the gap between stores and head office, and improve customer experience by ensuring merchandising, service, and safety standards are executed consistently. So … Continue reading 4 Types of Inspections that Protect Store Operations
Management by walking is a style of management that favors barrier-free chance encounters and face-to-face interactions. Nowhere is this more effective than in brick-and-mortar retail where the only outcome that ultimately matters, the end result of every other initiative and program, is whether the customer experience in the store is conducive to sales. Are your … Continue reading Management by Walking
Scoring a store's compliance with operational, merchandising and service standards can elicit emotionally-charged reactions. Most operators/franchisees take pride in their work and can struggle with a disappointing audit score and district manager guidance. Was the district manager too harsh or unfair? Is my store really lacking in certain areas as the audit's score, notes and action plan suggest? It … Continue reading Managing Retail Audit Expectations & Dealing With a Low Score
At the heart of any successful retail audit program lies a well thought-out, field-tested form. A form is a collection of operating standards and best practices. What goes on the form is a reflection of what matters to the brand at a given point in time (strategic initiatives, seasonal programs, etc…), what it is required … Continue reading Retail Audit Calibration – Purpose and Best Practices
Structured form data and the district manager's own experience and personal touch (aka heuristics) are sometimes presented as alternative methodologies for the purpose of retail audits. Structured data consists of largely yes/no answers to mostly static questions on a form. When a district manager fill-out a form that rates the store against the brand's standards and … Continue reading People vs. Forms – Retail Performance Requires Both
In-store execution is known to drive sales and cut costs. But for these and other known merits of execution, how do you actually achieve it?
Compliantia is proud to be featured on Retail TouchPoints today (March 24, 2011). Below a snapshot of the article. You can read the complete article, on the Retail TouchPoints website. Concept The process of retail auditing (also known as store visits and store walks) can be a daunting, manual task. Some organizations have devised their … Continue reading Retail TouchPoints Solution Spotlight: Cloud-Based Compliantia Helps Retailers Streamline Auditing and Manage Compliance
On this blog, we often argue that retail audits drive sales, increase customer satisfaction and mitigate risks in multi-unit retail. But how exactly will retail audits benefit you? Here are some of the benefits you might expect from retail audits, grouped by role. Head Office Lower total cost of ownership than Excel™ and paper-based visits. … Continue reading Who Benefits from Retail Audits?
Did you know there are highly efficient, largely automated systems for conducting retail audits today? Some organizations devise their own system, one or more "checklists", usually in Excel. Is it cost-effective? Let us compare how much retail audits cost, with and without retail audit software. Excel and Paper Audits Audit Preparation Audit preparation consists of scheduling the … Continue reading How Much do Retail Audits Cost?
Asking a retail audit software vendor whether you need retail audit software may be like asking a shoe salesman whether you really need shoes. And yet the answer may surprise you. If your retail chain is small, primarily corporate-owned and you don't serve or prepare food, you may not need the software at all. The economics of … Continue reading Do You Need Retail Audit Software?
A retail audit system helps multi-unit retailers achieve store-level compliance with operational, service and merchandising standards. We couldn't think of one reason why the Quick Service Restaurant (QSR) industry needs retail audits, we thought of ten. 1. Health and safety When preparing and serving food, compliance with standards and regulations is not simply a matter of … Continue reading Why do Quick Service Restaurants Need Retail Audits?
Paper is arguably an easy target. We are still waiting for the paper-less office that was promised decades ago. In the last 20 years, technology has enabled an exponential growth in communications and with it, the amount of information that eventually gets printed. Realizing it's an easy target, we do not want to attack paper … Continue reading Are you Still Doing Retail Audits on Paper?
District manager-led audits focus on the process A mystery shopping program and district manager audits ultimately address different needs and have vastly different outcomes. A district manager audit essentially amounts to “quality assurance”. Using retail audit software, the district manager follows a compliance process that is regular and actionable. The visit is meant to be educational … Continue reading Mystery Shopping vs. Retail Audit
It is often said that success in retail boils down to execution. How well do retailers execute today and what is the cost of merchandising execution non-compliance? We had the opportunity to discuss the current state of in-store execution with James Tenser, Director at the In-Store Implementation Network. Below are some of the key findings … Continue reading The Cost of Merchandising Non-Compliance
Compliantia implements an end-to-end, closed-loop retail audit and store execution workflow. This workflow allows the organization to find, address and follow-up on problem areas. It works as follows: Step 1: Create forms/checklists at head-office. Build forms using our web-based Form Builder (forms may also be built in Excel and uploaded). Target specific stores, formats and/or users … Continue reading The Compliantia Workflow
Why should you measure compliance with the brand's service, merchandising and health & safety standards? 1. Measurement breeds compliance. You can publish standards and train your staff but only when you measure compliance do you achieve it. Just like students tend to pay more attention to the lecture when the teacher says "this will be on … Continue reading Why You Need to Measure Compliance
According to a survey conducted by the In-Store Implementation Network, when asked "How do you measure performance of in-store merchandising?", 28% of respondents "make assumption that the job got done" and 23% "do not measure in-store execution" at all. And yet, the same research estimates that non-compliance costs the industry 1% of sales annually. While … Continue reading Retail Audit Misconceptions