At the heart of any successful retail audit program lies a well thought-out, field-tested form. A form is a collection of operating standards and best practices. What goes on the form is a reflection of what matters to the brand at a given point in time (strategic initiatives, seasonal programs, etc…), what it is required … Continue reading Retail Audit Calibration – Purpose and Best Practices
In-store execution is known to drive sales and cut costs. But for these and other known merits of execution, how do you actually achieve it?
On this blog, we often argue that retail audits drive sales, increase customer satisfaction and mitigate risks in multi-unit retail. But how exactly will retail audits benefit you? Here are some of the benefits you might expect from retail audits, grouped by role. Head Office Lower total cost of ownership than Excel™ and paper-based visits. … Continue reading Who Benefits from Retail Audits?
Did you know there are highly efficient, largely automated systems for conducting retail audits today? Some organizations devise their own system, one or more "checklists", usually in Excel. Is it cost-effective? Let us compare how much retail audits cost, with and without retail audit software. Excel and Paper Audits Audit Preparation Audit preparation consists of scheduling the … Continue reading How Much do Retail Audits Cost?
I have a bone to pick with some of my favorite QSR brands. It’s not the menu. It’s not the service. It’s not the seating, the parking lot nor the drive-thru. Quick service restaurants have obviously poured money, systems and processes in key areas and it shows. But when nature calls, or when I want … Continue reading Great Sandwich. Lousy Washrooms.
A retail audit system helps multi-unit retailers achieve store-level compliance with operational, service and merchandising standards. How can retail audits help Quick Service Restaurants (QSRs) and why do QSRs need retail audits? Here are 10 years why QSRs industry needs retail audits. 1. Health and safety When preparing and serving food, compliance with standards and … Continue reading Why do Quick Service Restaurants Need Retail Audits?
Paper is arguably an easy target. We are still waiting for the paper-less office that was promised decades ago. In the last 20 years, technology has enabled an exponential growth in communications and with it, the amount of information that eventually gets printed. Realizing it's an easy target, we do not want to attack paper … Continue reading Are you Still Doing Retail Audits on Paper?
It is often said that success in retail boils down to execution. How well do retailers execute today and what is the cost of merchandising execution non-compliance? We had the opportunity to discuss the current state of in-store execution with James Tenser, Director at the In-Store Implementation Network. Below are some of the key findings … Continue reading The Cost of Merchandising Non-Compliance
Compliant IA implements an end-to-end, closed-loop retail audit and store execution workflow. This workflow allows the organization to find, address and follow-up on problem areas. It works as follows: Step 1: Create forms/checklists at head-office. Build forms using our web-based Form Builder (forms may also be built in Excel and uploaded). Target specific stores, formats … Continue reading The Compliant IA Workflow
Most organisations publish internal standards for customer service, merchandising and health & safety. But publishing standards is not enough, here are 6 reasons why you should go beyond publishing and actually measure compliance with standards. Measurement breeds compliance You can publish standards and train your staff but only when you measure compliance do you achieve … Continue reading 6 Reasons Why You Need to Measure Brand Standards
A survey by In-Store Implementation Network asked "How do you measure performance of in-store merchandising?" Twenty-eight percent of respondents "make assumption that the job got done" and 23% "do not measure in-store execution" at all. And yet, the same research estimates that non-compliance costs the industry 1% of sales annually. While most retailers know of the … Continue reading Retail Audit Misconceptions